🎧 BK8 Customer Support Guide
How to get help at BK8. Contact options, response times, common issues, and tips for faster resolution.
Key Takeaways
- Live chat is the fastest channel for most issues.
- KYC and withdrawals are the most common delays.
- Prepare screenshots or transaction IDs to speed up support.
Language Support
BK8 offers support in multiple languages:
- 🇬🇧 English
- 🇹🇭 Thai
- 🇻🇳 Vietnamese
- 🇨🇳 Mandarin Chinese
- 🇲🇾 Malay
- 🇮🇩 Indonesian
- 🇰🇭 Khmer
Select your language preference in account settings for localized support.
Common Issues & Solutions
Account Issues
❓ Forgot password?
Click "Forgot Password" on login page. Enter registered email/phone. Check inbox (and spam) for reset link. Link valid for 24 hours.
❓ Account locked?
Usually caused by too many failed login attempts. Wait 30 minutes and try again. Contact support if persistent.
❓ KYC verification taking too long?
Standard processing: 24-48 hours. Ensure documents are clear and not expired. Selfie must match ID. Contact support after 72 hours.
Payment Issues
❓ Deposit not credited?
Check "Transaction History" for status. Provide transaction proof (screenshot/reference) to support. Most resolved within 2 hours.
❓ Withdrawal rejected?
Common reasons: Unmet wagering requirements, KYC incomplete, mismatched payment method. Check rejection reason in notifications.
❓ Withdrawal taking too long?
Standard: 1-24 hours. First withdrawal may take 24-72 hours for verification. Contact support after 48 hours.
Tips for Faster Support
- Use live chat for urgent issues - fastest response
- Have account details ready - username, registered email
- Prepare transaction proof - screenshots, reference numbers
- Be specific - describe issue clearly with dates/times
Self-Service Options
Many tasks don't require support contact:
Password Reset
Login page → Forgot Password
Update Profile
Account Settings → Personal Info
Transaction History
Account → History → Transactions
Bet History
Account → History → Bets
Upload KYC
Account → Verification
Bonus Progress
Promotions → My Bonuses
Support FAQ
How do I reset my password?
Use the "Forgot Password" link on the login screen and follow the email or SMS steps.
Why was my withdrawal rejected?
Common reasons include incomplete KYC, unmet wagering requirements, or mismatched payment details.
Can I change my registered phone or email?
Yes, but you may need to contact support to verify ownership before changes are applied.